Privacy and Personal Information Protection Policy
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain, destroy, or otherwise manage it. It also aims to inform individuals about how we process personal data. This policy also includes information regarding cookies and the consent settings related to their use.
1. Collection of Personal Information
When visiting our website, personal data concerning you—such as your name, address, email address, phone number, etc.—may be collected. This information is collected only if you voluntarily provide it, for example by filling out a contact form, requesting a quote, requesting a callback, or similar actions. Our commitment is to collect only the information that is essential and relevant in order to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Access to your information is restricted to employees or service providers who require it in order to provide services to you.
3. Sharing of Personal Information
We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes unless you have expressly given your consent. However, we may share your information with external service providers who assist us in operating our business. We take steps to ensure that these third parties adhere to strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal data for the period required to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are implemented to ensure that your information is handled securely and in accordance with this policy. Once personal data is no longer required, we ensure its deletion or anonymization. Information is destroyed in a secure manner to preserve its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you visit our website. They allow us to collect information such as pages visited, duration of visits, and language preferences. This data helps us analyze trends, optimize our website, and provide personalized content.
You can choose to accept or refuse cookies through our consent banner. It is also possible to enable or disable cookies through your browser settings. Please note that disabling cookies may limit certain functionalities of our website.
5.1 Definition of the Different Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you perform on the site, such as saving your privacy preferences or filling out forms. These cookies do not store information that can personally identify you.
5.1.2 Statistics Cookies
These cookies collect information about how you use the website, which pages you visited, and which links you clicked. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to create a profile of your interests in order to show you personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social networks, as they may be updated, to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be protected using Google reCAPTCHA technology. This tool uses cookies to collect data about how a user interacts with the website.
Examples of collected data include how a user moves their mouse across the site, how they click between content, the time taken to complete tasks, and the device used. This information allows the tool to determine the likelihood that the user is a robot or not. This data may be shared with other Google products and services.
5.2 Enabling/Disabling and Deleting Cookies
You can manage your cookies through your browser settings across your different devices. Most browsers accept cookies by default. However, you can configure your browser to systematically reject all cookies or specify which sources you wish to accept cookies from.You may also ask your browser to automatically delete cookies when it closes, or manually delete them on a regular basis. Note that the configuration process differs from one browser to another, so we recommend consulting your browser’s help menu.
5.3 Consent to the Use of Cookies
When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept”, you consent to the use of all cookies as well as the current cookie policy. Within this banner, you may also “Reject” all cookies that are not essential for the operation of the website or “Manage your preferences” by selecting specific categories of cookies. You may change your consent at any time.
5.4 Third Parties
We have established agreements regarding the use of cookies with other companies that place cookies on our website. However, we cannot guarantee that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social networks, should be considered independent data controllers. We strongly recommend reviewing the privacy statements of these companies.
6. Responsibility
Overall, we are responsible for protecting the personal information that we hold. Employees who have access to personal information or who are involved in managing it in any way must take all necessary measures to ensure its protection and comply with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to submit a request to access the data we process about you. You also have the right to object to the processing of your data and request an overview of the data being processed, presented in a commonly used format. You may request correction or deletion of your data if it is inaccurate or outdated. When applicable, updated information will be communicated to third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you. You also have the right to submit a complaint to our organization regarding non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). If the issue persists, you may contact the Office of the Privacy Commissioner of Canada. If someone wishes to exercise their rights of access, correction, or withdrawal of consent, they must submit a written request to the Privacy Officer. The appropriate contact details are listed in the section “Privacy Officer” below.
8. Process for Handling Complaints Regarding Personal Information Protection
If someone wishes to file a complaint regarding the application of this policy or, more generally, regarding the security of their personal information, they must submit their request in writing to the Privacy Officer, whose contact details appear in the section “Privacy Officer”. The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation related to the evaluation, as well as the response provided to the person who submitted the complaint. We commit to handling all complaints confidentially.
9. Privacy Officer
For any questions, concerns, or requests regarding this policy, please contact the Privacy Officer:
- Cassandra Castonguay, Responsible
- 514 424-5204
10. Approval
This policy is approved by the Privacy Officer whose professional contact information is listed above.
11. Publication and Modifications
We reserve the right to revise this privacy and personal information protection policy at any time. Any changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed about any updates.